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FAQs |
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FAQs for Portugal We have personally selected a range of properties from which you can choose to stay in to enjoy the fascinating and delightful regions of the Minho, Algarve, and Sintra Lisbon area. Many of our houses are lovingly restored and refurnished by their owners and contain some of their own personal belongings. Some of our properties are grand houses with swimming pools and some are small, simple and cosy - but all are honestly described. Some of our houses are in villages, some on the outskirts, others in the country and a few that are quite isolated. The location of each property is given in each description and we would ask you to read this carefully as well as the individual details. Villas by the day Easy and convenient Restrictions Villas by the Week Saturday to Saturday rentals Check-in & Check-out Your check-in time on the arrival will be 5:00pm to 7:00pm and your check-out time on departure will be 9:30am. Welcome Pack In most of our villas in the Minho and Algarve food Welcome Pack at £30 each can be provided on arrival at your property with such essentials as bread, eggs, coffee, fruit juice, cheese, cereals etc. For £40 the pack will also include wine, beer. Please indicate your requirements. You will normally be asked for a security deposit on arrival of between £100-£150 (equivalent to Electricity Costs Electricity costs are not usually included in the price of your holiday. As a guide you should allow approximate charges of £15-£30 ( Out of season costs (01 November - 31 March) for electricity will vary depending on prevailing temperatures and the extent that the property needs to be heated during your stay. Cleaning Your property is cleaned in between rentals and is prepared for your arrival. You should expect however to spend about one hour with the owner or keyholder prior to your departure so that they can inspect to their satisfaction the state of the property in their presence. Although the property is prepared after your departure for the next clients, you are expected to have tidied the property and left it in good order. Insurance Your holiday price does not include personal holiday insurance cover; it is important that you do purchase this at the same time as you book your holiday, or that you already have a valid annual insurance cover. In particular you should be aware that, whilst you are renting one of our properties, you are responsible for it and may be held liable for any damage either to the property or it's contents. You should therefore ensure whatever insurance cover you organise that it does provide protection against liability from accidental damage to the property; normally this is shown under the personal liability cover of the policy. Swimming Pools Swimming pools will be in full use and maintained as follows: 01 April - 31 October in the Algarve; Out of Season Rentals: 01 November - 31 March You will only be offered on our web site properties for out of season rentals that are suitable for renting during this period of the year. You can assume therefore that any property that is offered does have suitable heating facilities. Blankets, Sheets and Towels Adequate blankets, sheets and towels are provided in each house. However we suggest that clients take one beach towel per person for their holiday. Pets Clients are kindly asked not to take pets to our properties, even though EEC regulations have recently relaxed quarantine requirements. Prices Each property has a weekly rental price shown in both £ sterling and EURO. The actual price that you will be charged will be in £ sterling; the Booking In order to reserve your property rental you will be required to pay a deposit of 30% of your rental costs. If you wish to book "on-line" this payment should be made by credit card or switch card. If your holiday starting date is less than 10 weeks away you will be required to pay the full amount. Cancellation Any client cancelling a booking must do so in writing (by recorded delivery post) but the following charges apply, the weeks in question being calculated from the date of receipt of the written cancellation in our office: Over 12 weeks prior to departure: Loss of deposit 12 to 6 weeks prior to departure: 50% of holiday cost 6 to 4 weeks prior to departure: 75% of holiday cost Less than 4 weeks prior to departure: 100% of holiday cost. In the rare event of a cancellation by French Affair of a client's booking all monies paid will be refunded immediately and in full whereupon the liability of French Affair ceases. Should a client wish to change his accommodation for any reason French Affair reserve the right to treat such a change as a cancellation and levy the appropriate cancellation charges. It lies within French Affairs' sole discretion to make any refund greater than would result from the application of these conditions, or to forego any claim against a client for any balance due at the time of cancellation. Should a client not pay the balance due by the specified time French Affair reserves the right to cancel the booking and levy the appropriate cancellation charges. A deposit of 30% of the rental is payable as a deposit in order to make your holiday booking. The balance is due 10 weeks prior to your departure. We accept payment by Visa and Mastercard credit cards. In this instance no charge will be made on the deposit element of your holiday cost; however if the balance is paid by credit card this amount will be subject to a nominal charge of 1.5% as a contribution to the costs incurred. Tickets Two to three weeks prior to your holiday you will receive your property details and directions, as well as any travel documents such as ferry tickets, flight tickets, car hire vouchers, overnight hotels etc.
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